TRADING TERMS & GENERAL INFORMATION
Trading Terms
Our trading terms for all customers are as follows:
- The minimum opening order is $500 + GST. Repeat orders are $200 + GST.
- 2. To set up an account, your full business details must be provided to your salesperson and entered into their iPad ordering system, or provided when registering online on our website. A Credit Application Form should also ideally be completed when you place your first order.
- In most instances, we are no longer issuing proformas. Most orders, including new accounts, will be sent out on an automatic 30 day account - ie, payment is due 30 days after the date of invoice.
- Exceptions to the above: Upfront payment will be required from brand new businesses or brand new owners of an existing business; from Interior Designers, and; in circumstances where we believe it to be appropriate.
- If payments are consistently late, RST may revert your account to proforma, or close your account altogether.
Freight / Shipping
- Freight is applied to all orders, and also to any backorders over $200.
- If a small number of items from a complete ‘story’ are unable to be sent with your main order, your backorder will be sent freight-free (eg, 2-4 styles of decorations from a large Christmas order).
- All orders under the minimum order value of $200 will also be charged a handling fee of $15 + GST.
- Freight is calculated using a combination of volume and weight, and usually does not exceed 10% of order value.
- Furniture orders and very bulky / fragile items are sent with specialist furniture carriers. Freight is charged by cubic metre or part thereof, at the rates set by our carriers. We can provide a freight cost once we know all items ordered & your delivery address. Extra charges apply for home deliveries, or difficult access.
- If you wish to nominate your own carrier, please let us know when placing your order.
Returns / Credits
- Our products are hand made by artisans. Small variations in colour, design, size and finish may occur. Such variations are an integral part of hand-made products, and are not eligible for credit claims.
- If you have a claim for damaged / faulty or incorrectly supplied goods, you must advise Ruby Star Traders in writing, within 7 days of receipt.
- Claims must include the invoice no, item code, item description, quantity, photograph, and reason.
- RST will advise whether the goods are to be held for collection by a sales representative, returned to RST Head Office, or disposed of. Please do not take any action until advised by Ruby Star Traders.
- If goods are to be returned, a credit will not be processed until the goods have been physically received.
- There is no return for change of mind, or ‘didn’t remember ordering’ etc
- Any goods returned for reasons other than faulty / incorrectly supplied, or returned without authorisation will attract a 15% restocking fee (calculated at 15% of the total value of the original invoice, including freight & GST).
Statements & Payment Terms
- Please note that payment terms are 30 days from date of invoice, not from end of month.
- Statements are sent via email on the first business day of the month. Statements are not posted.
- Payment of your account is accepted by Visa, MasterCard, Cheque, or Direct Deposit :
Bank: ANZ
BSB: 012003
Account no.: 440 683 458
Who to Contact for What?
- To check on the status of your order: please contact head office on (02) 9518-7899.
- To pay your account: please contact head office on (02) 9518-7899.
- To make a credit claim: please contact head office on: Stephen@rubystar.com or fax (02) 9518-7099.
- To enquire about a product or place an order: please contact your state sales representative.